Full privacy notice

Data controller and scope

Ricardo Ramírez Gamboa is the controller responsible for processing personal data collected through this website’s contact form. His address is Avenida Montevideo 2521, Providencia, Guadalajara, Jalisco, postal code 44630, Mexico. For privacy matters, please write to ricardo.ramirez@ragari.com.mx. This notice applies to initial enquiries received through the form. An engagement or other processing will require the relevant additional privacy information.

Data requested

We collect your name, email address, service of interest and the message you provide. A telephone number is optional. This form does not request financial data, identification documents or sensitive personal data. Please do not include passwords, banking details, sensitive information or information about other people that is not essential to your enquiry. If further documentation is needed, we will advise you of an appropriate way to provide it.

Necessary purposes and optional uses

We use the information to receive and address your enquiry, identify the service you are interested in, respond through the contact details provided, seek clarification and, where appropriate, arrange a call or prepare information about the requested service. Essential data allow us to respond. Providing a telephone number is optional and does not affect our ability to assist you by email.

Data from this form will not be used to subscribe you to newsletters, advertising campaigns or other secondary purposes. Any other optional use will be explained separately and, where required, your consent will be requested. Refusing such uses will not prevent us from addressing your enquiry.

Technology providers and transfers

The website and email services rely on technology providers, including Odoo and Zoho, which may process information outside Mexico on the controller’s behalf to provide those services. Their role as processors must be subject to instructions, confidentiality obligations and applicable safeguards.

Your data are not sold or transferred for advertising. If disclosure to a third party acting for its own purposes becomes necessary, you will be informed of the recipient or category of recipient and the purpose, and your consent will be obtained where required by law. Disclosures to authorities or other legally exempt situations will be limited to what is necessary. This notice is not a general authorisation to transfer information.

Retention, confidentiality and security

Information will be retained while your enquiry is being addressed and for the periods necessary to comply with legal obligations or address related liabilities. When it is no longer needed, it will be blocked and subsequently deleted in accordance with applicable rules. No single retention period applies to enquiries subject to different obligations.

Access will be limited to those who need to address the enquiry, subject to confidentiality duties and appropriate administrative, technical and physical safeguards. If a breach significantly affects your property or non-property rights, you will be informed without delay as required by law. Submitting the form does not constitute acceptance of a professional engagement.

ARCO rights

You may request access to your data and the conditions of processing; rectification of inaccurate or incomplete information; cancellation, with any applicable blocking and deletion; or objection to processing in the cases provided by law. Cancellation or objection may be limited by statutory retention duties, which will be explained in our response.

How to submit a request

Ricardo Ramírez Gamboa handles privacy requests. You may send a written request in any format to ricardo.ramirez@ragari.com.mx, preferably with the subject “Privacy — ARCO”, or deliver it to the address stated in this notice. No special form is required. Please include your name, how you wish to receive a response, the right you wish to exercise and information that allows us to locate the data. For rectification, specify the changes and provide supporting information. Access requests do not require a prior description of every item of data you wish to access.

Proof of identity and, where relevant, authority to act on another person’s behalf will be required. We will arrange an appropriate way to verify documentation and prevent disclosure to unauthorised persons. Please do not send identity documents through the contact form. If clarification or further information is needed, we will contact you by the method you specify.

Time limits, responses and charges

The decision on an ARCO request will be communicated within twenty business days of receipt. If granted, it will be implemented within fifteen business days following that communication. Each period may be extended once by an equal period where justified, with the reasons communicated to you.

Exercising these rights is free of charge. Subject to identity verification, information may be provided through electronic copies or another appropriate method agreed with you. Only justified reproduction or delivery costs permitted by law may apply; you will be informed before such costs are incurred. Any refusal will state its legal basis and applicable reasons.

Withdrawal of consent or restriction of use

You may use the same email or postal address to request withdrawal of consent or restriction of use or disclosure, including cessation of follow-up on your enquiry. State your request and how we should respond. Your identity will be verified where necessary. We will explain whether the measure applies and its scope. Withdrawal is not retroactive and does not require deletion of information that must be retained to comply with a legal obligation. Sending an enquiry will not subscribe you to marketing communications.

Cookies and third-party websites

The website may use technical cookies for functionality, language and security, as well as technical connection logs. You can manage, block or delete cookies through your browser’s privacy settings. Disabling necessary cookies may affect website functions. This form does not include advertising or commercial tracking. Any introduction of technologies for additional purposes must be disclosed and allow the applicable consent choices.

Links to external services, such as maps or social networks, lead to websites with their own data processing practices and privacy notices. Please review them before providing information.

Reading the notice and consent

The “I have read the privacy notice” checkbox records that the notice was made available to you. Reading it or browsing the website does not constitute express consent to advertising, additional transfers or purposes unrelated to the enquiry. Where specific consent is required, it will be requested through the appropriate channel.

Changes and protection of your rights

Changes will be communicated on this page with an updated date. Changes of purpose requiring new consent will be disclosed before implementation. You may review this version before submitting the form and request information through the privacy email address.

If you believe your rights have been infringed, you may contact Mexico’s Secretaría Anticorrupción y Buen Gobierno through its official channels for protection of personal data held by private parties. This notice is interpreted in accordance with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties currently in force.